At Jamocha Jo’s Coffee Roasters, every bag of coffee is freshly roasted after you place your order. We take pride in the quality of our coffee and want you to enjoy every cup.
Because our coffee is a perishable food product roasted specifically for your order, we do not accept returns or exchanges for changes of mind or personal taste preferences.
Damaged, Incorrect, or Defective Coffee
If your order arrives damaged, you receive the wrong product, or you experience a genuine quality issue with your coffee, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and photographs when applicable.
We’ll review the situation and work with you to make it right, including a replacement or refund when appropriate. You may be asked to retain the product while we review the issue.
Our Commitment
We stand behind every batch of coffee we roast. If something isn’t right, we want to know about it and have the opportunity to make it right.
Contact us at shop@jamochajos.com for questions related to refunds and returns.